Got Questions? We Got Answers.
How Do I Place An Order?+-
Place your order following these easy steps:
1. Go to the Shop page and click on the product you are interested in purchasing.
2. From the product page, select the size (60 grams or 120 grams) and your desired quantity.
3. Once you’ve selected the product options, click Add to Cart. The shopping cart will appear and you will be prompted to CONTINUE SHOPPING or CHECK OUT. If you continue shopping, start again from step 1.
4. If you clicked CHECK OUT, you will be redirected to the SHOPPING CART page to confirm the products and quantities ordered. Once you’ve verified that everything is accurate, click CHECK OUT and you will be redirected to the Information page.
5. From the information page, checkout as a guest by entering your email address in the Contact information field and providing your shipping address, or click the link to Log in to sign in or create an account. Once you’ve completed this step, click Continue to shipping.
6. From the shipping page, confirm your shipping method then click Continue to payment.
7. From the payment page, select your payment method (credit card, PayPal or Afterpay) and billing address.
- If you’ve selected payment by credit card, enter your credit card details then click Pay now.
- If you've chosen to pay via PayPal or Afterpay, you will be redirected to PayPal or Afterpay's website after you click Complete order.
You will receive an email confirmation after your order and payment have been accepted. Congratulations, you have successfully placed your order!
What Methods Of Payment Do You Accept?+-
We accept VISA, Mastercard, Apple Pay, Google Pay, Shopify Pay, PayPal and AfterPay.
What Are The Benefits Of A Subscription?+-
When you subscribe to receive your mushroom extracts sent to you every month or two, you'll become a member of the Qi Mushrooms tribe. As a member, you'll enjoy 25% off your subscription products, free shipping in North America, free samples and early access to new products.
Easily manage your subscription preferences in your My Account section.
Is Your Site Secure?+-
Our site is hosted with Shopify using SSL certificates to encrypt our store's content with HTTPS instead of HTTP. Shopify is PCI level 1 compliant for credit card processing which means that it adheres to the highest standards of server compliance.
Shopify’s compliance covers all six PCI standard categories and applies to every store using their platform, which includes:
1. Maintaining a safe network
2. Protecting cardholder data
3. Maintaining a vulnerability management program
4. Implementing strong access control measures
5. Regularly monitoring and testing networks
6. Maintaining an information security policy.
How Much Is Shipping And When Will I Receive My Order?+-
Shipping is FREE on orders over $30. We provide trackable shipping and use a combination of carriers that include Canada Post, UPS, Canpar, Fedex, Purolator or ICS. Delivery takes from 2 to 8 business days, depending on where you live in the country.
Shipping is FREE on orders over $30 and will be sent by either Canada Post, UPS, Canpar, Fedex or ICS. Delivery takes 5 to 15 business days, depending on where you live in the country.
Orders are shipped via Fedex International Economy or UPS Worldwide Expedited and may take 6 to 15 business days to deliver, depending on which country you live in. Rates are calculated at checkout.
When Will My Order Ship?+-Order before 9 am PST and your order will ship the same day. Order after 9 am PST and your order will ship the following business day. Orders received on weekends or holidays will ship the next business day.
Where Will My Order Ship From?+-
Orders ship from Vancouver, BC, CANADA.
Are There Any Customs Or Duty Fees?+-
US and international shipments may be subject to import taxes, duties and/or customs fees. These fees are the sole responsibility of the recipient. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs.
How Can I Track My Order?+-
Unique tracking information will be emailed after your package has shipped. You will also receive real-time shipping updates in the order status page and by email.
What Is Your Return Policy?+-
At Qi Mushrooms, we really believe in the high quality of our mushrooms extracts. And we're confident that you're going to love them too. So if you're not satisfied, that's okay. Let us know and we will make it right with a 100% refund of your purchase. Nothing better than risk-free mushrooms.
If you ever have any issues with any of your mushrooms, do us a favor and inform us so we can do our best to resolve the situation.
If the product is damaged in any way upon receiving it, please contact us immediately and provide details of the issue. If it is deemed a damaged product, a replacement or refund will be provided.
What Types Of Product Testing Do You Do On Your Products?+-
We test each batch of mushrooms at ISO 17025 certified laboratories in the United States. Our products are the most rigorously tested medicinal mushroom products available anywhere in the world. Here is what we test for:
- Terpenes and triterpenes
- Hericenones and Erinacines (Lion's Mane)
- Ganoderic Acids (Red Reishi)
- Cordycepin and Adenosine (Cordyceps)
- Polypeptides (Turkey Tail)
- Betulinic Acid (Chaga)
- Heavy metals
- NON-GMO Project Verified
All lab test results are posted and available on our Lab Reports page.
We also perform an additional microbial test after being packaged in our Canadian-based GMP Certified facility.
What Does It Mean To Be Verified By The Non-GMO Project?+-
The Non-GMO Project Product Verification Program is North America’s only third-party verification for non-GMO food and products. Third-party verification is the highest quality system when it comes to product labelling and certifications because it ensures products have been comprehensively evaluated by an independent party for compliance with a standard developed by industry experts and stakeholders.
Products bearing the Non-GMO Project Verified seal have gone through a comprehensive verification process according to a consensus-based rigorous standard for GMO avoidance, which includes traceability, segregation and meaningful, ongoing testing of high GMO risk ingredients.
Why Are Your Mushrooms Dual Extracted?+-
Most of our mushrooms are extracted using both hot water and alcohol. Water extractions tend to be catered towards the polysaccharide and beta-glucan content while alcohol extracts tend to be catered towards the terpene and triterpene content, contributing little to no polysaccharides. With a dual extraction, you get all the beneficial bioactive compounds of the mushrooms.
Our Turkey Tail is water extracted to obtain the greatest amounts of Polysaccharide Peptides (PSP).
Our Lion's Mane NGF Formula is alcohol-extracted from mycelium to extract the highest levels of Erinacines possible.
Where Are Your Products Sourced And Manufactured?+-
Our products are manufactured at a GMP facility in British Columbia, Canada.
Our mushrooms are proudly cultivated in China. With a rich history of mushroom cultivation spanning over 2,000 years, China leads the world in medicinal mushroom research, cultivation, extraction and testing techniques. Furthermore, there currently exist 0 mushroom extraction facilities in North America.
We source the highest-quality, purest, and most effective organic ingredients from Qing Yuan county located in Zhejiang Province, long considered the number one ecological environment in China with dense forest coverage of 86% and a negative oxygen ion level of two hundred thousand per cubic centimeter. With a mushroom cultivation history dating back more than 800 years, Qing Yuan county has often been called "Mushroom Town" and the "Mushroom City of China".
Commercial medicinal mushrooms cultivated in the United States produce mushroom blends that contain mycelium biomass with high levels of grain in the final product. Research shows that mycelium from grain contain low levels of bioactive compounds. Qi Mushrooms uses the fruiting body (and liquid-fermented mycelium for Lion's Mane) to produce the cleanest and most potent mushrooms in the world.
Our dried mushrooms are grown in Canada. Our dried Reishi slices are certified organic and grown on a mushroom farm that has been cultivating medicinal mushrooms for over 40 years.
Our Chaga are foraged in the Maritimes, which is ideal for Chaga production due to its cold climate. Cured in a food-grade processing facility.
What Are The Health Benefits Of Mushroom Beta-Glucans?+-
β-glucans are the main polysaccharides found in mushrooms, with about half of the mushroom cell wall mass made up of β-glucans. Given that β-glucans are not synthesized by humans, they are not recognized by the human immune system. Therefore, upon consumption, they induce both innate and adaptive immune responses as a protective strategy.
In doing so, they protect the body from pathogenic microbes, viruses and harmful environmental toxins and carcinogens that have entered the body. This health-promoting activity can be beneficial for patients with compromised immune systems.
What Are The Health Benefits Of Mushroom Polyphenols?+-
Phenolic compounds are another group of secondary metabolites worth highlighting, as they exhibit a wide range of therapeutic functions including anti-inflammatory, anti- allergenic, anti-atherogenic, antimicrobial, antithrombotic, cardioprotective and vasodilating benefits. The chief mechanism of action of this group of compounds is related to their antioxidant activity.
What Are The Health Benefits Of Mushroom Terpenoids?+-
Recent research has brought attention to the presence of another bioactive compound abundant in mushrooms: terpenes and triterpenes. Terpenoids are now among the most potent of secondary metabolites found in medicinal mushrooms, best known for their anticancer, antitumor, antimicrobial, and neuroprotective benefits. Terpenoids demonstrate a spectrum of therapeutic properties with great pharmaceutical potential.